Help Desk Services
When you contact our Help Desk, online or by phone, we’ll be able to securely interface with any computer in your office via the web and resolve most common issues – without having to take extra time to come to your office.
Online support
To submit a Help Desk Service Request online, double click on the blue and yellow ConnectWise "C" icon in the system tray of your PC. This is in the lower right hand corner of the screen.
This will lead you to the ConnectWise client portal login page, where you can submit a Help Desk Service Request. You can mark tickets as:
• Onsite (Please help next time you are onsite)
• Help Desk request (I want someone to call me ASAP)
Our typical Help Desk response time is under 1 hour. Please note that Help Desk is available M-F from 8:30am to 5:30pm Eastern time. If you submit a Help Desk Service Request after hours, you will receive a call back the next business day.
Phone support
You can also contact ConnectWise by telephone at 813-463-4775
If you are calling outside of regular business hours, you will hear
instructions on how to contact our 24x7 support.
Looking for ConnectWise PSA software support?
ConnectWise.net does not support the ConnectWise PSA software application. You should contact ConnectWise Partner Support Services at 813-463-4700 or send an e-mail to Help@ConnectWise.com with any techncical support issues.
For other ConnectWise PSA Software questions, visit www.ConnectWise.com for more details.
If you already have a login, please click here to access the Client Login
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