Proactive Maintenance

Proactive Maintenance program is our unique, cost effective plan that gives our clients-Small and Medium Businesses-the same advantages as larger companies. Our engineers come to your site to resolve any technical issues and maintain your technical environment. This service is the equivalent of having your own IT Department for a fraction of the cost.

Here's How Proactive Maintenance Works:

Network Assessment: During this initial step, ConnectWise examines and documents your IT network and issues a thorough report on your current network situation. Next, we provide solutions to making your system more efficient and stable while addressing any chronic issues or problems you have encountered with your system.

Network Stabilization: After determining and reporting the state of your environment, our team will act upon an agreed upon stabilization plan to put your network in stable and working order.

Proactive Maintenance: ConnectWise will assign one of our System Engineers to your account. You can count on our systems engineers to be at your office on the same day whether you need our weekly, bi-weekly, or monthly service plan on a reccurring schedule. Each visit is billed at your discounted hourly rate.

According to Gartner Group, the preeminent technology research firm, for every dollar a company spends on planned computer support; it saves two dollars in more costly emergency support and employee productivity. Why?

Most computer support work can be done on a regularly scheduled basis avoiding costly service calls.

Regular support reduces the number of service calls, and often minimizes the length of time for resolution.

Regular maintenance reduces the need for emergency support, saving money and down time.

When your network runs better, your employees are more productive.

What We Do On Our Regularly Scheduled Visits

Proactive maintenance delivers several benefits to your business depending on your needs. Connectwise strives to be your entire IT department-from helpdesk with first tier support to our experienced engineers at your office. Your company will benefit from regularly scheduled visits to address all of your IT support needs, regular maintenance to reduce inconvenient down time and costly computer emergencies, and maximized productivity of your technology investment.

Here are some of the tasks typically performed during our scheduled visits:

	Verify virus protection is functioning and up to date.
	Spot check workstations for maintenance issues.
	Manually apply white-listed security patches and reboot server
	Test server backup system and verify that backups and restores are working properly
	Implement and enforce IT security policies commonly considered best practices
	Report on systems that are not meeting the criteria needed to function in your business
	Review firewall logs, rule bases, software revision, and updates to maintain security.

Contact Your Connectwise Representative Today For More Information..!